For growth, start with a digital focus on customers
MIT has a new report that that has two interesting data points. First, it suggests that companies that focus on digitizing customer facing operations experience higher growth (~100% higher). Second, companies across all industries (on the average) have a higher degree of digitization in their shared services (e.g. financial reporting/processes, HR processes) than in customer facing processes (see chart).
Seems like most need a shift in focus. Nice thing to keep in mind when developing a digital strategy.