Hotels:The view from the other side
Consultants would feel right to assume that they know something about how hotels work, since they are in them ~3-4 nights a week.
But not is all as it seems. I finally got a chance to read a book (“Heads in beds“) from a hotel worker that offers a perspective from the other side of the check in counter. Key takeaways:
- Hotel workers hate their jobs
- Private Equity is evil
- Don’t try to stiff the bellman
- Checking in with a $20 (or a $100) works wonders for upgrades
- The rest of the hotel staff hate the concierge (as well)
- They don’t really clean your room (or the glasses)
- You don’t have to pay for the movies or the mini-bar
It’s a bit puerile, but laugh out loud in some parts. The appendix alone is probably worth the price of the book. Worth a read.