Home > consulting, travel > Hotels:The view from the other side

Hotels:The view from the other side

Consultants would feel right to assume that they know something about how hotels work, since they are in them ~3-4 nights a week.

heads in beds

But not is all as it seems. I finally got a chance to read a book (“Heads in beds“) from a hotel worker that offers a perspective from the other side of the check in counter. Key takeaways:

  • Hotel workers hate their jobs
  • Private Equity is evil
  • Don’t try to stiff the bellman
  • Checking in with a $20 (or a $100) works wonders for upgrades
  • The rest of the hotel staff hate the concierge (as well)
  • They don’t really clean your room (or the glasses)
  • You don’t have to pay for the movies or the mini-bar

 

It’s a bit puerile, but laugh out loud in some parts. The appendix alone is probably worth the price of the book. Worth a read.

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